ActionPPV disputes and chargebacks
Respond promptly to a payment dispute and preserve the relevant event and sale records.
A payment dispute is raised when a buyer challenges a transaction with their payment provider.
If you receive a dispute notification relating to an ActionPPV event, check its response deadline and email hello@actionppv.com promptly. Do not ignore the notice.
Keep relevant records, including the event details advertised, payment reference, communications with the buyer and any available information about access or streaming problems.
Follow the response process shown in the dispute notification and the guidance for your connected payment account. Do not assume a reply to a support email replaces evidence that must be submitted through a payment-provider process.
Refunds and disputes can affect balances. The disputed amount comes out of your club's share. Ask us if you need help understanding an adjustment.
If a fan reports a problem, help them resolve it and use the published refund process. Do not threaten to remove access solely because someone asks their bank for help.
Related guides
Still stuck.
Send us the club or event name and what you were trying to do. If you bought a PPV ticket, email from the address you bought with. We answer every email.