Money
ActionPPV disputes and chargebacks
A payment dispute is raised when a buyer challenges a transaction with their payment provider.
If you receive a dispute notification relating to an ActionPPV event, check its response deadline and email hello@actionppv.com promptly. Do not ignore the notice.
Keep relevant records, including the event details advertised, payment reference, communications with the buyer and any available information about access or streaming problems.
Follow the response process shown in the dispute notification and the guidance for your connected payment account. Do not assume a reply to a support email replaces evidence that must be submitted through a payment-provider process.
Refunds and disputes can affect balances. Ask us if you need help understanding an adjustment.
If a fan reports a problem, help them resolve it and use the published refund process. Do not threaten to remove access solely because someone asks their bank for help.
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How to read your ActionPPV earnings
Understand sales totals, your club's 80% share and the difference between earnings and payouts.
ActionPPV payouts explained
Club payouts are expected 3 to 5 calendar days after payment, through Stripe.
How to refund an ActionPPV pass
Find the relevant sale to request a refund, or cancel an event to refund all paid passes.