Watching
Refunds when a stream goes wrong
If an event is cancelled, all paid passes are automatically refunded. Allow time for the refund to appear with your payment provider.
If a streaming problem prevented you from watching the event you paid for, email hello@actionppv.com with:
- The event name.
- The email used to buy the pass.
- What happened and roughly when.
- How much of the event you were able to watch.
Your request needs to be considered under the published refund policy. The existence of a replay or a brief reconnection does not, by itself, explain the outcome of every request.
If you made a mistake in your email address, contact us so we can help recover access. Do not send full card details.
If a refund has been confirmed but has not arrived, contact us with the relevant event and sale details.
Nothing in this guide reduces your statutory rights.
Related articles
Related
My watch link isn't working, or I never got the email
Find or recover the private watch link sent after your pass purchase.
The stream is buffering, stuck or has no sound
Check sound, connection and the watch page without repeatedly refreshing.
What the waiting, reconnecting and ended screens mean
Understand waiting, paused, reconnecting, ended and screen-limit messages.