Refunds when a stream goes wrong
If an event is cancelled, email hello@actionppv.com for a full refund. Contact us about other streaming-related refund requests too.
If an event is cancelled, you are entitled to a full refund. Email hello@actionppv.com from the address you bought with and name the event. Allow time for the refund to appear with your payment provider.
If a streaming problem prevented you from watching the event you paid for, email hello@actionppv.com with:
- The event name.
- The email used to buy the pass.
- What happened and roughly when.
- How much of the event you were able to watch.
Your request needs to be considered under the published refund policy. The existence of a replay or a brief reconnection does not, by itself, explain the outcome of every request.
If you made a mistake in your email address, contact us so we can help recover access. Do not send full card details.
If a refund has been confirmed but has not arrived, contact us with the relevant event and sale details.
When you buy, you tick a box to confirm you are 18 or over, accept the Terms, ask for your pass straight away and understand that you lose the 14-day right to cancel once it is sent. So changing your mind after the pass is sent is not a reason for a refund. Faults and cancelled events still are.
Nothing in this guide reduces your statutory rights.
Related guides
Still stuck.
Send us the club or event name and what you were trying to do. If you bought a PPV ticket, email from the address you bought with. We answer every email.