How to refund an ActionPPV pass
Refund a single sale from your dashboard. If you cancel an event, fans who paid can claim a full refund by emailing hello@actionppv.com.
For an individual refund, find the event and sale in your club dashboard and use the refund control where available. Read the confirmation before submitting it.
Check the result shown. If the refund fails or remains pending, contact hello@actionppv.com rather than repeatedly submitting the same request.
If the whole event is cancelled, use the event's cancellation action. Pass holders are emailed and can claim a full refund from hello@actionppv.com. Buyers may need to allow time for the refund to appear with their payment provider.
A free pass has no payment to return.
For a complaint about a disrupted stream, review what happened and contact us if help is needed. Do not treat a replay's availability as an automatic reason to refuse a refund.
Who pays a refund depends on the cause. If a stream fails because of a fault in ActionPPV's platform, ActionPPV pays the refund and your club's 80% is not touched. If it fails because of something on your side, such as your phone, the venue internet or power, the refund comes out of your club's share. The same applies if the event is cancelled, cut short or not as advertised. Brief drops that reconnect are not a failure.
If a buyer is asking about a refund that has not arrived, send us the event name and relevant sale details. Do not send full card details.
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Still stuck.
Send us the club or event name and what you were trying to do. If you bought a PPV ticket, email from the address you bought with. We answer every email.