Money
How to refund an ActionPPV pass
For an individual refund, find the event and sale in your club dashboard and use the refund control where available. Read the confirmation before submitting it.
Check the result shown. If the refund fails or remains pending, contact hello@actionppv.com rather than repeatedly submitting the same request.
If the whole event is cancelled, use the event's cancellation action. Cancelling automatically refunds all paid passes. Buyers may need to allow time for the refund to appear with their payment provider.
A free pass has no payment to return.
For a complaint about a disrupted stream, review what happened and contact us if help is needed. Do not treat a replay's availability as an automatic reason to refuse a refund.
If a buyer is asking about a refund that has not arrived, send us the event name and relevant sale details. Do not send full card details.
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How to read your ActionPPV earnings
Understand sales totals, your club's 80% share and the difference between earnings and payouts.
ActionPPV payouts explained
Club payouts are expected 3 to 5 calendar days after payment, through Stripe.
ActionPPV disputes and chargebacks
Respond promptly to a payment dispute and preserve the relevant event and sale records.