When things go wrong
Stream keeps reconnecting or has been cut off
A disconnection is different from choosing to end your event. Do not swipe to end while trying to recover a connection.
- Read the status shown in the ActionPPV app.
- Check your internet connection and whether the phone has a temperature or power warning.
- If the app is reconnecting, allow it to try.
- If it offers a recovery action, follow the on-screen instructions.
- Check the result using an authorised viewer on a second device.
Pausing is also different from a network failure. If you paused intentionally, use the app's resume control. Viewers keep their existing watch link.
If the app says the event has ended, you cannot restart broadcasting on that event. Contact hello@actionppv.com.
Do not ask fans to buy another pass to troubleshoot an interruption. If their page remains stuck after recovery, ask them to reopen the original watch link once and report any error.
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Your phone is overheating while streaming
Reduce heat and follow your phone's temperature warnings before resuming.
Streaming on 4G or mobile data
Check upload performance and your data allowance before broadcasting over mobile data.
Fans can't hear the stream, or can only hear the crowd
Check microphone access, audio routing and viewer playback when sound is missing.