Stream keeps reconnecting or has been cut off
Check the app, connection and phone when a stream drops. Do not end the event to fix a disconnection.
A disconnection is different from choosing to end your event. Do not swipe to end while trying to recover a connection.
- Read the status shown in the ActionPPV app.
- Check your internet connection and whether the phone has a temperature or power warning.
- If the app is reconnecting, allow it to try.
- If it offers a recovery action, follow the on-screen instructions.
- Check the result using an authorised viewer on a second device.
Pausing is also different from a network failure. If you paused intentionally, use the app's resume control. Viewers keep their existing watch link.
If the app says the event has ended, you cannot restart broadcasting on that event. Contact hello@actionppv.com.
Do not ask fans to buy another pass to troubleshoot an interruption. If their page remains stuck after recovery, ask them to reopen the original watch link once and report any error.
Related guides
Still stuck.
Send us the club or event name and what you were trying to do. If you bought a PPV ticket, email from the address you bought with. We answer every email.