Watching
The stream is buffering, stuck or has no sound
For missing sound, check the player's mute control, your device's media volume and the selected speaker or headphones. Try a different audio output if needed.
For buffering or a frozen picture:
- Check your connection.
- Read any message on the watch page.
- If you opened the link inside a social app, try your normal browser.
- Reopen the original emailed watch link once if playback remains stuck.
Repeated refreshing may not solve the problem.
A paused or reconnecting screen may reflect a broadcaster interruption. A normal-looking player can still have a playback problem, so do not assume the fault is yours or the club's without checking.
If you are using a television connection, compare playback on the original device to narrow down where it fails.
Email hello@actionppv.com with the event, device, browser and approximate time of the problem. Keep your private watch link out of public posts.
Related articles
Related
My watch link isn't working, or I never got the email
Find or recover the private watch link sent after your pass purchase.
What the waiting, reconnecting and ended screens mean
Understand waiting, paused, reconnecting, ended and screen-limit messages.
Too many screens: this pass is already open
A pass currently supports two simultaneous screens. Close another session if the limit is reached.