When things go wrong
Your phone is overheating while streaming
Streaming can make a phone warm. If it becomes too hot, performance, charging or camera operation may be affected.
Move it away from direct sunlight and other heat sources. Reduce screen brightness and remove a case if doing so is practical. Keep the phone securely mounted.
If charging is adding heat, disconnect the charger when it is safe and practical to do so. Plan power for the length of the show rather than relying on a fixed battery percentage.
If your iPhone displays a temperature warning, turn it off, move it to a cooler environment and let it cool before using it again. On Android, follow the temperature warning and the device manufacturer's guidance. Do not ignore a warning to keep filming.
When the phone is ready, reopen ActionPPV and check the event's status. Follow the available recovery controls.
Do not deliberately end the event just to troubleshoot heat. Ending is final. If the event is already ended or recovery fails, email hello@actionppv.com.
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Related
Streaming on 4G or mobile data
Check upload performance and your data allowance before broadcasting over mobile data.
Stream keeps reconnecting or has been cut off
Check the app, connection and phone when a stream drops. Do not end the event to fix a disconnection.
Fans can't hear the stream, or can only hear the crowd
Check microphone access, audio routing and viewer playback when sound is missing.