When things go wrong
The app closed, crashed or logged you out mid-stream
If the app closes or the phone restarts, reopen ActionPPV and sign in if asked.
Open the same event and check its status. If a recovery or resume option is available, follow the instructions shown. If the event has ended, it cannot be restarted.
Check the phone for a temperature, battery, permission or connection problem. A crash can have several causes; do not assume it was heat or that signing in again will resolve every issue.
Ask an authorised viewer to check whether sound and picture have returned using the original watch link.
If you cannot recover, email hello@actionppv.com with the event, phone model, app version if available, and approximate time of the interruption.
Before the next show, check that you can sign in and open the event, and resolve any outstanding app update or permission prompts.
Related articles
Related
Your phone is overheating while streaming
Reduce heat and follow your phone's temperature warnings before resuming.
Streaming on 4G or mobile data
Check upload performance and your data allowance before broadcasting over mobile data.
Stream keeps reconnecting or has been cut off
Check the app, connection and phone when a stream drops. Do not end the event to fix a disconnection.