When things go wrong
The replay is missing, short or has gaps
Every event includes 30 days of replay access for existing pass holders. If its replay is missing or shorter than expected, it needs checking.
A recording may still be processing, may reflect an interruption, or may have a separate recording problem. Do not assume that a short replay proves the club ended early.
Check the event's status and the recording available in the club dashboard. Compare its duration with the broadcast you expected.
Email hello@actionppv.com with:
- Your club and event name.
- The approximate start and finish times.
- The replay duration or part that is missing.
- Any interruptions you noticed.
Do not delete the event or create a replacement to fix its recording.
Footage that was never captured or received may not be recoverable. We need to investigate before confirming what is available. Download the recording within the club's 30-day download period.
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Reduce heat and follow your phone's temperature warnings before resuming.
Streaming on 4G or mobile data
Check upload performance and your data allowance before broadcasting over mobile data.
Stream keeps reconnecting or has been cut off
Check the app, connection and phone when a stream drops. Do not end the event to fix a disconnection.