The replay is missing, short or has gaps
Report a missing or incomplete replay so the recording can be investigated.
Pass holders can watch the replay for 48 hours after the live stream ends, using the same watch link. If the replay is missing or shorter than expected, it needs checking.
A recording may still be processing, may reflect an interruption, or may have a separate recording problem. Do not assume that a short replay proves the club ended early.
Check the event's status and the recording available in the club dashboard. Compare its duration with the broadcast you expected.
Email hello@actionppv.com with:
- Your club and event name.
- The approximate start and finish times.
- The replay duration or part that is missing.
- Any interruptions you noticed.
Do not delete the event or create a replacement to fix its recording.
Footage that was never captured or received may not be recoverable. We need to investigate before confirming what is available. Download the recording within the club's 30-day download period.
Related guides
Still stuck.
Send us the club or event name and what you were trying to do. If you bought a PPV ticket, email from the address you bought with. We answer every email.