When things go wrong
Streaming on 4G or mobile data
You can broadcast using mobile data, but the connection needs to sustain the stream from your filming position.
Signal bars alone do not tell you whether upload performance is adequate. Test the connection at the venue, from the spot you will use, and consider how a busy audience could change conditions.
Before the show:
- Check your mobile data allowance.
- Test venue Wi-Fi if you intend to use it.
- Prepare a backup connection where possible.
- Check battery and heat management.
- Keep the phone securely positioned.
Data consumption depends on the stream's settings and duration. Do not assume a fixed amount per hour without checking your usage.
If the connection deteriorates, check the app's status. Use your tested backup if needed and allow reconnection to complete. Repeatedly changing networks can cause further interruption.
For a persistent problem, email hello@actionppv.com with the event, phone model and what the app shows.
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Your phone is overheating while streaming
Reduce heat and follow your phone's temperature warnings before resuming.
Stream keeps reconnecting or has been cut off
Check the app, connection and phone when a stream drops. Do not end the event to fix a disconnection.
Fans can't hear the stream, or can only hear the crowd
Check microphone access, audio routing and viewer playback when sound is missing.